I was recently in the market for a laptop as my last one’s hard drive got fried in a power surge when one of the bright sparks down the road decided to do some renovations and hit a power line. Needless to say I armed all my power points with surge protectors shortly thereafter.
Buying a laptop is tedious yet serious business. There are so many to choose from. I know a little about computers in regards to size, speed and capacity so I wanted a laptop with enough RAM and hard drive to last for a while with at least an i3 Intel processor. I decided to give a local large stationery company – who shall remain nameless – a go as they had a few desktops and laptops in stock.
After much haggling and looking at specs I decided on one particular laptop. The salesman returned from the storeroom and told me that this particular model wasn’t available but they had another one and he could do it for a similar price. I was satisfied with this and took the product home.
On getting it home and unwrapping the product I discovered that the product was broken. Not just broken – the screen was smashed on one side, one of the lugs that holds the screen in place at the back was missing and some of the keys appeared to be glued back into place on the keyboard. I was flabbergasted. The product had obviously been put in the box broken as there was nothing wrong with the box. I rang the company and unbelievably they tried to blame me for damaging the product. After a heated discussion with the manager they told me to bring the product in and they would ‘have a look at it’ – and concluded that the serial number on the product did not match the serial number on the box and that somebody had swapped the product out. Really? The manager then had the cheek to ask me if I had a similar product at home. By this time I was seeing white spots before my eyes and was about to burst a blood vessel. I told the manager if I had have bought the product for nefarious purposes in the first place I would have made damn sure I got the product I asked for and not accepted a different product that was offered to me because the original product wasn’t available. He eventually conceded that he may have some less-than-honest employees in the storeroom and offered me another laptop.
At this point I probably should have learnt my lesson, got a refund and walked away but I got a second laptop and took it home. All was going well – until I tried to start it up. It would get to a certain point in the setup process and then spit the dummy and go to a blank screen. I tried this a number of times and got the same dummy-spitting effect. I concluded that there was a software problem and once again rang the store. This time I got the manager-bitch-from-Hell employee of the year who told me that I could bring it back but I wouldn’t be getting a refund and they would be sending the laptop off to get it fixed. Get it fixed? WTF? It was broken before I even opened the box. My shitometer hit unprecedented heights and I let her have it. I told her I wanted to speak to a nicer, more customer-friendly manager or they would be speaking to my solicitor. I was not a thief nor was I dishonest. All I wanted was a laptop that worked efficiently and they obviously couldn’t supply me with one. Twice.
In the end they gave me a full refund. I took my mother with me for backup that day because she is the veteran of winning arguments around these parts and was angling for a fight. It was all a bit of an anticlimax as the bitch from Hell was nowhere to be seen and I spotted the salesman I dealt with disappearing hastily out the back as I walked in the front door. I spoke to a nice saleswoman who apologised and gave me my money back. I went to another store and purchased another laptop and have never had a problem with it.
Lesson learned. Open the darn box before leaving the store.